电子邮箱:wang.ll@ruc.edu.cn
[1]2009-2013 北京邮电大学经济管理学院 管理学学士
[2]2013-2016 北京邮电大学经济管理学院 工学硕士
[3]2016-2021 清华大学经济管理学院 管理学博士
[4]2019-2020 亚利桑那州立大学凯瑞商学院 联合培养
[1]2021-2023 北京邮电大学现代邮政学院 讲师
[2]2023至今 9728太阳集团 讲师
研究主题:人-AI交互;直播电商;在线学习;信息系统中的用户行为
《信息系统理论》(本科)
《信息系统理论》(研究生)
《IT,IS前沿》(研究生)
[1]负责,国家自然科学基金青年项目“人机融合智能服务场景中的用户感知和行为规律探究”,2023-2025
[2]负责,北京邮电大学基本科研项目“智能服务系统的应用及特征设计对用户感知和行为的影响研究”,2022-2023
[3]参与,清华大学自主科研计划文科专项,2020-2022
[4]参与,清华大学经济管理学院互动科技产业研究中心支持项目“在线游戏中AI技术应用对用户使用行为和使用效果的影响研究”,2021-2023
[5]参与,国家自然科学基金青年基金项目“贫困人口远程医疗:基于生态心理学的理论构建与机制设计”,2018-2020
[6]参与,国家自然科学基金面上项目“新兴电子商务中嵌入式社交关系研究”,2016-2019
期刊论文
[1]Huang N, Wang L*, Hong Y, Lin L, Guo X, Chen G. (2023) When the clock strikes: A multi-method investigation of on-the-hour effects in online learning. Information Systems Research. Forthcoming. (UT Dallas 24)
[2]Wang L, Huang N, Hong Y, Liu L*, Guo X, Chen G. (2023) Voice-based AI in call center customer service: Evidence from a natural field experiment. Production and Operations Management, 32(4):1002-1018. (UT Dallas 24)
[3]Guo X, Wang L, Zhang M*, Chen G. (2023) First things first? Order effects in online product recommender systems. ACM Transactions on Computer-Human Interaction, 30(1):1-35.
[4]Wang S, Yan Q, Wang L*. (2023) Task-oriented vs. social-oriented: Chatbot communication style in electronic commerce service recovery. Electronic Commerce Research. Forthcoming.
[5]Wang L*, Yan Q, Chen W. (2019) Drivers of purchase behaviour and post-purchase evaluation in the Singles’ Day promotion. Journal of Consumer Marketing, 36(6):835-845.
[6]Yan Q, Wang L*, Chen W, Cho J. (2016) Study on the influencing factors of unplanned consumption in a large online promotion activity. Electronic Commerce Research, 16(4):453-477.
[7]Yan Q*, Wu S, Wang L, Wu P, Chen H, Wei G. (2016) E-WOM from e-commerce websites and social media: Which will consumers adopt? Electronic Commerce Research and Applications, 17:62-73.
会议论文
[1]Wang L, Wu D, Huang N, Deng H, Zhuang X. (2023) Dynamics and impacts of human-algorithm consensus in logistics scheduling: Evidence from a field experiment. Proceedings of the International Conference on Information Systems (ICIS) .
[2]Wang L, He Y, Huang N, Liu D, Guo X, Sun Y, Chen G. (2023) The role of AI Assistants in online shopping platforms: Evidence from livestream selling. Proceedings of the Americas Conference on Information Systems (AMCIS).
[3]Wang L, He Y, Huang N, Hong Y, Guo X, Liu D, Chen G, Ding J. (2021) Effectiveness of AI assistance in live streaming: A randomized field experiment. Proceedings of the International Conference on Information Systems (ICIS).
[4]He Y, Wang L, Huang N, Hong Y, Ding J, Sun Y, Liu Y. (2021) The sales data sells: Effects of real-time sales analytics on live steaming selling. Proceedings of the International Conference on Information Systems (ICIS).
[5]Wang L, Huang N, Hong Y, Liu L, Guo X, Chen G. (2020) Effects of voice-based AI in call center customer service: Evidence from a natural field experiment. Proceedings of the International Conference on Information Systems (ICIS).
[6]Wang L, Guo X, Chen G. (2018) The “on-the-hour effect”: How do users allocate time to different modules in e-learning apps? Proceedings of the International Conference on Information Systems (ICIS).
[7]Wang S, Wang L and Yan Q. (2022) Exploring appropriate communication styles for personalized chatbots in service recovery. Proceedings of the Pacific Asia Conference on Information Systems (PACIS).
社会兼职
[1] AE for ICIS; AE for PACIS
[2]期刊MIS Quarterly, Information Systems Research, Production and Operations Management, Electronic Commerce Research, Electronic Commerce Research and Applications审稿人
[3]会议ICIS, ECIS, CIST, PACIS, HICSS审稿人
荣誉获奖
[1]INFORMS ISS最佳论文runner-up(2023)
[2]ICIS Kauffman 最佳论文提名(2021)
[3]ICIS 最佳会议论文first runner-up(2020)
[4]ICIS 最佳审稿人提名(2020)
[5]指导本科毕业设计获评为“北京市普通高等学校优秀本科生毕业设计”(2022)